FREQUENTLY ASKED QUESTIONS
We will provide reliable answers to your top questions.
Not sure where to start? Let us be your guide.
If you have a question, we will be happy to answer it.
APP OVERVIEW
Calibee is committed to providing the most professional, quality, and reliable home/office cleaning services. To help you save time and for your convenience, you can refer to the common questions we have compiled.
Calibee works with both in-house staff and vetted freelance partners. Either way, everyone is fully trained on our procedures and professional skills, and their service quality is checked before they work with customers. That keeps the experience professional, safe and reliable.
Service quality is our core commitment, and we keep pricing transparent. We don’t run promotions, vouchers or discounts because we want the price to reflect the real value of the work, while keeping quality consistent and the service professional.
We mainly serve areas of Ho Chi Minh City and other cities such as Hanoi, Da Nang, Hoi An. In the future, Calibee will develop and expand to other cities as soon as possible.
You can sign in to the Calibee app on your mobile device.
Step 1: Select the service you need in the service list.
Step 2: Enter job details.
Step 3: Enter contact information and payment method.
Step 4: Confirm and finish.
ACCOUNT MANAGEMENT
After installing the application, please click on the application fields to add the necessary information such as your full name, phone number, email (if any), and residential or business address. We will send a confirmation code by text message to your phone number. After that, please proceed to set the password and click “Finish”. And you’re all set to use our services.
Go to the App Store or Google Play (depending on your device), go to the search bar, type “Calibee” and download the app.
Go to the account section, click the “Personal info update” section and remember to click the “Save changes” button after editing the information.
When a transaction fails or is declined, the money never reaches Calibee’s account. The bank holds it temporarily and refunds it automatically under their rules (usually 5–8 working days). Calibee never holds or keeps your money in any circumstance.
Some services need prepayment to reserve the staff member’s schedule, which is what guarantees your booking is served on time. You’ll receive a full refund if the service is not carried out.
TRUST & SAFETY
The service prices are transparently displayed on the app; on Tet holidays, in particular, prices will be subject to change due to high demand. In addition, service prices vary depending on time (during or outside office hours), frequency, area, and customer requirements.
You can contact the worker directly using the contact information we have provided on the app or you can contact us for more information. Please contact us via the hotline for more information.
When coming to the customer’s home/office to work, our staff will bring the necessary work tools and equipment according to the service you have booked.
Sure you can! To customize your service package with additional services, simply add the service on the app before the staff arrives. If you need our support sooner, give us a call on 0931 316 988 and we will be happy to assist you with your request.
If you must cancel service for any reason, we ask that you let us know 24 hours in advance. You will be charged a fee for late cancellations as we cannot reschedule the domestic worker in time, which will affect their work.
If you need to change the time for a booked service, we recommend that you make the change 24 hours before your next scheduled service. We will try our best to meet all your needs.
ACCOUNT MANAGEMENT
You should choose Calibee’s cleaning service for many reasons. One of them is that we are always happy to support and give you the best experience possible.
We will provide the most professional service with professionally trained staff and a quality assurance manager to ensure that employees comply with and follow the relevant instructions.
Our hiring process is rigorous, so we can provide you with the most dedicated and experienced staff to clean your home.
We take pride in our reliability and guarantee that we will exceed your expectations with our cleaning service.
You can easily view and check the work history of the domestic worker/cleaning professional, and the reviews and comments from customers who have used the service.
We work with a high sense of responsibility, dedication, and respect. However, we know that sometimes accidents or mistakes can happen.
If something goes wrong such as breakage, damage, or loss of property, please call our office on 0931 316 988 or file a claim and let us know what happened so we can provide a reasonable solution.
We always strive to meet your needs with cleaning staff who will take care of your home the way we take care of our own. Whenever you schedule recurring services, we will try to send the same staff to clean your home if possible. If the staff is absent, we will do our best to find a suitable replacement. Please rest assured that each of our cleaning professionals is highly trained and technically qualified to ensure that the quality of work is thorough and consistent.
No, you just need to support the cleaning staff in entering your home or company to be able to do the job. However, if that makes you feel more comfortable, we welcome you to stay and watch what we do. All of our house cleaners are reliable and friendly, though they work on a schedule, so please make sure to give them enough space to get the job done.
