Trusted Babysitting Service Anytime, Anywhere

Full payment is required in advance via bank transfer or MasterCard for Calibee to confirm and reserve the service, ensuring timely and accurate staff arrangement.
Since hourly babysitting services are highly flexible, short-term, and require quick responses, prepayment helps smooth the operation and prevents last-minute cancellations or schedule changes that could affect both customers and staff.
Calibee commits to refunds or flexible support in the case of valid customer requests. Cash payments are not accepted under any circumstances.

– If canceled while Calibee is still searching for a babysitter: 100% refund.
If a babysitter has already been assigned:
– Cancel at least 24h before the shift: 50% refund.
– Cancel within 24h of the shift: No refund, a 50% service value voucher will be provided.
– If the babysitter arrives but cannot reach the parent within 30 minutes of the scheduled start time: Service is canceled with no refund or reschedule.

You may reschedule at least 24 hours before the shift. An administrative fee of 50,000 VND will apply, and the booking value will be updated based on the latest pricing.

– Babysitter support is only provided with parental consent.
– Please provide full details: time, location, class name, teacher contact, and for outings, specify time, purpose, and any health concerns.
– Use of ride-hailing services, taxis, or family cars with a private driver is encouraged.
– Babysitters’ personal vehicles are not allowed.
– Any additional costs (transportation, meals, emergencies) are to be covered by the parents.

Only simple meals for the child are supported. Babysitters do not provide cleaning services or cook for the entire family.

Calibee understands that children may be unfamiliar with new people or environments. Our babysitters will spend the first 15–20 minutes building rapport, and parents are encouraged to stay and help with the adjustment.
If the session cannot proceed and ends early, Calibee only charges a minimum service fee (1 hour) and transportation cost.

Yes. Most families don’t need to, since Calibee already matches each babysitter to your children’s ages and needs. But if you’d like to talk with them first, that’s completely understandable.

Once you’ve agreed on the quote and confirmed your schedule and payment terms, we’ll send you the babysitter’s profile and set up a 30-minute online interview. The support fee is 250K VND (excl. VAT), deducted from your total when you confirm the booking.

If the babysitter isn’t the right fit, we’ll introduce another one at no extra charge.