Safe and Professional Electrical Repair & Maintenance Services

Our technicians will arrive with all the necessary tools to complete the job. If you have any specific requirements regarding tools or equipment, please inform the technician in advance.

The cost of electrical materials and equipment is based on the prevailing market price at the time of purchase. Depending on the availability of the required materials, the following scenarios may apply:

• Standard materials (readily available): Market price plus a 5–10% service margin, which includes a 6-month on-site warranty, and a delivery fee of VND 50,000–100,000 per order.

• Hard-to-source or discontinued materials: If the required materials are not readily available in the local market or have been discontinued, Calibee will provide a custom quotation based on actual sourcing costs. Additional fees for sourcing, special ordering, or importing, as well as extended lead times, may apply.
• When exact replacement is not possible: In cases where the original material cannot be replaced, Calibee will propose technically equivalent alternatives or a replacement of the entire component/system to ensure safety, compatibility, and performance. Any replacement option will only be carried out after receiving the customer’s confirmation.

Yes. The on-site visit and basic inspection fee is VND 150,000. This covers the technician coming to your location, checking the actual condition, and providing you with a detailed quotation.

Please note: the visit fee covers a basic inspection only and does not include specialized or time-intensive checks (over 20 minutes), such as air-conditioner leak checks or detecting faults in concealed electrical/water systems. Additional fees may apply for specialized inspections, and Calibee will inform you in advance before proceeding.

Our technical services are categorized based on the scope of inspection and the corresponding warranty policy, to ensure transparency and suitability for each customer’s needs.

By default, all service requests are handled under Quick Check & Fix, unless the customer requests a different service level in advance.

🔹 Quick Check & Fix – Default

• Quick inspection based on the symptoms reported by the customer
• Fixes obvious, visible, and easily accessible issues
• Suitable for urgent cases or when optimizing initial cost

     Warranty:

• No end-to-end warranty
• Only guarantees that the performed work was technically correct at the time of service

🔹 Full Check & Repair

• Inspection of multiple items directly related to the issue
• Broader scope compared to Quick Check
• Reduces the risk of recurrence compared to Quick Check

     Warranty:

• Warranty applies only within the scope of inspected and repaired items
• Does not cover causes arising outside the inspected areas

🔹 Comprehensive Check & Repair

• Inspection of the entire system related to the issue
• May require disassembly and deeper inspection
• Longer working time and higher cost compared to other service levels

     Warranty:

• Warranty applies according to policy
• Warranty is based on the identified root cause and the agreed repair solution

Summary

• Quick Check (default): fast response, lower cost, no end-to-end warranty
• Full Check: broader inspection, limited-scope warranty
• Comprehensive Check: permanent solution, warranty included

To receive full warranty coverage, customers are advised to choose Comprehensive Check & Repair from the beginning.

The warranty period is applied based on the level of repair and the scope of work performed.

• Minor repairs: 7-day workmanship warranty
• Medium repairs: 30-day workmanship warranty
• Renovation and repair projects: 90-day workmanship warranty

Note: Materials and equipment supplied by Calibee come with a minimum 3-month warranty. The specific warranty period may vary depending on the type of materials or equipment and will be communicated prior to installation. Materials and equipment provided by customers are not covered under the warranty scope.